Online & Mobile Banking Features
Online & Mobile Banking provides a real-time environment so you are able to view items that are memo-posted to your account.
Our Online Banking product offers enhanced online security known as Multi Factor Authentication, which verifies your identity in two ways. Every time you log in to Online Banking, PremierBank identifies you from the device you are using.
We knew there might be questions regarding the use of Online Banking, so we came up with a list of questions, answers and helpful tips we felt would provide you with the best assistance.
Feel free to contact us with any questions you may have.
How do I sign up for Online Banking?
From PremierBank's Home Page, click on First Time User and this will take you to the Online Banking Disclosures and Agreement. After clicking on "I Agree", you will proceed to the short enrollment form. Leave the last box labeled PASSWORD blank or call the Bank directly for immediate assistance. Click on "Submit". If you left the box labeled PASSWORD blank, we will generate a temporary Access ID and password, which will be mailed separately to you. Once you receive those, you will log on using the temporary Access ID and password, and you be prompted to enter an access code (must be between 6 – 16 characters) and to change the password (which must be between 8 – 16 characters).
I'm having trouble logging in – what do I do?
If you are having problems or forgot your Access ID or password, please just call us or stop by one of our lobby locations. If you haven't logged on to Online Banking for more than 90 days, your password and access id are automatically removed from the system for security purposes. Please contact the Bank at 920-563-6616 and we will help you get started again.
What type of transactions can I complete online?
You can review and print transaction statements and transfer funds between accounts. You can also pay your bills online.
What is the charge for using Online Banking and Bill Pay?
Online Banking and Bill Pay are absolutely FREE to all consumer customers. There will be a charge to business customers that use the Bill Pay feature: monthly fee of $2.95 plus $0.35 per bill paid.
How many characters does my password need to be?
Your password may be 8 – 16 characters in length and must contain at least one number and one letter. Your password is case sensitive.
How do I change my password?
Once you're in Online Banking, select "Options" along the top row of buttons. Enter your current password, and then enter your new password twice.
Can I make loan payments online?
You may make loan payments to most PremierBank loans. One exception is FHLB Fixed Rate Mortgages, due to reporting concerns. Also, some types of lines of credit may be restricted. If you have specific questions regarding your loans, please contact our loan department at 920-563-6616.
Can I export my account data to my personal finance accounting software (i.e. QuickBooks or Quicken)?
To export transactions to a personal finance application, click "Transactions Export" under "transactions". You may select which transactions you want to export and the software format you desire. You are able to export using the .qif, .ofx, .iif, and .csv formats. For some of the newer versions of personal finance applications, you can export the .csv format and save it to your computer, then upload that file into your accounting application.
It's easy to do!
You set up the person or company you want to pay, then set up the payment amount and the date you want to pay the bill and it's done. For bills that are the same amount, that you pay once a month, you can arrange to have that bill paid automatically every month.
You may pay any bill to a third party. To ensure that you receive appropriate credit, please be careful to enter accurate address, amount, and account number information.
Online Bill Pay is FREE to our consumer customers. Business Bill Pay Users receive their first three months of bill payment free, and then they will be charged $2.95 per month plus $0.35 per bill paid. The charges will be automatically deducted from your checking account.
You must be signed up for Online Banking to enroll in Online Bill Pay.