PremierBank Online Banking

Click on the New User link, read the disclosure and click on I Agree at the bottom. After clicking on “I Agree”, you will proceed to the short enrollment form. Leave the box labeled PASSWORD blank or call the Bank directly for immediate assistance. Click on “Submit”. If you left the box labeled PASSWORD blank, we will generate a temporary User Name and password, which will be mailed separately to you. Once you receive those, you will log on using the temporary User Name and Password, and you will be prompted to set up a New User Name (must be between 6 – 16 characters) and then a new password (which must be between 8 – 16 characters).

If you forgot your password, you can click on Password Help and if the Username, Last 4 digits of your Social Security number, and Email address match what we currently have on our system, a new temporary password will be emailed to you.
If you forgot your User Name or are having other issues, please just call us or stop by one of our lobby locations for assistance. If you haven’t logged on to Online Banking for more than 120 days, your password and User Name are automatically removed from the online banking system for security purposes. Please contact the Bank at (920) 563-6616 and we can help you get started again.

You can review and print transaction statements and transfer funds between accounts. You can make payments to your PremierBank loan and you can also pay your bills online.

Online Banking and Bill Pay are absolutely FREE to all consumer customers. There will be a charge to business customers that use the Bill Pay feature: monthly fee of $2.95 plus $0.35 per bill paid.

Password Requirements:

Between Nine and 17 characters

Minimum of One Uppercase character

Minimum of One Lowercase character

Minimum of One Numeric character

Minimum of One Special character

Once you're in Online Banking, select "Profile" which is located towards the top right of the page. Enter your current password, and then enter your new password twice.

You may make loan payments to most PremierBank loans. One exception is FHLB Fixed Rate Mortgages, due to reporting concerns. Also, some types of lines of credit may be restricted. If you have specific questions regarding your loans, please contact our loan department at 920-563-6616 x 3080.

To export transactions to a personal finance application, go to the account you want to export and click "Download". You may select which transactions you want to export and the software format you desire. You are able to export using the .ofx and .csv formats. For some of the newer versions of personal finance applications, you can export the .csv format and save it to your computer, then upload that file into your accounting application.

You can also track your transactions and categorize them directly in Online Banking. Go to Categorize under the account you want to work with. You can edit the Categories for each transaction and create reports on your spending habits, and then also export your transactions.

Mobile Banking employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts.

At a high level, Mobile Banking offers the following security safeguards:

• Authentication
  Mobile Browser and Mobile App solution customers are authenticated for every interaction with Mobile Banking. Customers are authenticated by username and password.
• Encryption
  128-bit encryption is used for all transactions within Mobile Banking.
• Fraud
  Mobile Banking incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
• Availability/Resilience
  Mobile Banking is protected against malicious attacks with software and server protection measures.

No. Mobile Banking does not save any files with personal or financial information on your mobile device. That information stays strictly within Online Banking. Some phones (e.g. Blackberry, Android) have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.

You can access any account you have set up in online banking. Once enrolled, you can select which accounts you want to see on the first page for quicker access.

When you view your account balance, you see the current ledger balance. When you view transaction history, you see the most recently posted transactions. Pending (memo posted) transactions will be displayed but are not reflected in the balance. Look at the dates of the transactions.

Yes. You can enroll several mobile devices for Mobile Banking. Just download the app onto the new phone or tablet and log in using your same credentials.

If your mobile phone number changes, simply update your mobile phone number in the Mobile Banking section in Online Banking (computer).  Please also give us a call to update your information in our system.

Download the app onto your new device and log in using your same credentials. 

If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in the Mobile Banking section in Online Banking.

Hundreds of models are supported including these major brands: iPhone, Samsung, LG, and Motorola.  If you have a specific question on a particular device, please contact us and we can review the most recent list of certified devices.

Mobile Banking works on all major service carriers in the U.S: AT&T, Sprint, T-Mobile®, U.S. Cellular® and Verizon Wireless. Mobile Banking also works on a number of the smaller service carriers, including, but not limited to, Boost Mobile and Cricket Wireless.

Mobile Banking works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. Short codes. For example, T-Mobile prepaid does not support short codes.

Yes. Once you have initially set up Online Bill Pay in Online Banking (off a computer), you can pay your bills on the app.

Yes! Just enroll in Mobile Deposit Capture and we'll get you set up.  Then you can just click, click, deposit!

Once you have your initial information set up in Online Banking (from a computer), you can edit and add your Alerts in the Mobile App.

Yes - you have the option to allow Touch ID or Face ID to log in on your device. 

PremierBank now has Card Secure, which is another app for your device that you can use to monitor or control certain aspects of your PremierBank Debit Card.  You need to have Online or Mobile Banking credentials to log in.  It will allow you to turn your card on and off, restrict certain transactions, and notify you of all your Debit Card transactions.