PremierBank | Online Banking

In order to ensure the health and safety of employees, customers, and communities during the COVID-19 pandemic, we are temporarily suspending lobby access at all of our locations starting on Thursday, November 12th. 

PremierBank Online Banking

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PremierBank Online Banking

While we love meeting with our customers face-to-face, we know that in today’s busy lives, convenience is king. That’s why we offer a robust suite of online banking services, available 24 hours a day, seven days a week. Select the online banking service you are interested in:

Online Banking Business Online Banking Mobile Banking

Online Banking

  • View ACH transactions, checks and deposits that are posting that day.
  • Set up Alerts for various transactions or events to help you monitor your accounts.
  • Retrieve Checking and Savings account statements when you are signed up for eStatements.
  • Transfer money between your PremierBank accounts or make a payment to your PremierBank loan.
  • Track your spending by using the Categorize feature.
  • Pay your bills via Online Bill Payment.

To Get Started

Online Banking Frequently Asked Questions

How do I sign up for Online Banking?

Click on the New User link, read the disclosure and click on I Agree at the bottom. After clicking on “I Agree”, you will proceed to the short enrollment form. Leave the box labeled PASSWORD blank or call the Bank directly for immediate assistance. Click on “Submit”. If you left the box labeled PASSWORD blank, we will generate a temporary User Name and password, which will be mailed separately to you. Once you receive those, you will log on using the temporary User Name and Password, and you will be prompted to set up a New User Name (must be between 6 – 16 characters) and then a new password (which must be between 8 – 16 characters).

I'm having trouble logging in – what do I do?

If you forgot your password, you can click on Password Help and if the Username, Last 4 digits of your Social Security number, and Email address match what we currently have on our system, a new temporary password will be emailed to you.
If you forgot your User Name or are having other issues, please just call us or stop by one of our lobby locations for assistance. If you haven’t logged on to Online Banking for more than 120 days, your password and User Name are automatically removed from the online banking system for security purposes. Please contact the Bank at (920) 563-6616 and we can help you get started again.

What type of transactions can I complete online?

You can review and print transaction statements and transfer funds between accounts. You can make payments to your PremierBank loan and you can also pay your bills online.

What is the charge for using Online Banking and Bill Pay?

Online Banking and Bill Pay are absolutely FREE to all consumer customers. There will be a charge to business customers that use the Bill Pay feature: monthly fee of $2.95 plus $0.35 per bill paid.

How many characters does my password need to be? 

Your password may be 8 – 16 characters in length and must contain at least one number and one letter. Your password is case sensitive.

How do I change my password?  

Once you're in Online Banking, select "Options" which is located towards the top right of the page. Enter your current password, and then enter your new password twice.

Can I make loan payments online?

You may make loan payments to most PremierBank loans. One exception is FHLB Fixed Rate Mortgages, due to reporting concerns. Also, some types of lines of credit may be restricted. If you have specific questions regarding your loans, please contact our loan department at 920-563-6616 x 3080.

Can I export my account data to my personal finance accounting software (i.e. QuickBooks or Quicken)?

To export transactions to a personal finance application, go to the account you want to export and click "Download". You may select which transactions you want to export and the software format you desire. You are able to export using the .ofx and .csv formats. For some of the newer versions of personal finance applications, you can export the .csv format and save it to your computer, then upload that file into your accounting application.

You can also track your transactions and categorize them directly in Online Banking. Go to Categorize under the account you want to work with. You can edit the Categories for each transaction and create reports on your spending habits, and then also export your transactions.

Business Online Banking

  • View your account balances.  Mobile Business Banking is also available!
  • Upload or create ACH files for payroll and accounts receivable or payable.
  • Transfer funds between your PremierBank accounts.  You can set up one time or repetitive transfers.
  • Initiate wire transfers securely via Business Online Banking.
  • Set up Alerts for various types of transactions and events. 
  • Use the Positive Pay feature to help prevent fraudulent checks on your accounts.

To Get Started

*Available as part of the online banking sign up.

 

Mobile Banking

Mobile banking is available via our mobile apps, available for your iPhone or Android Phones, iPad and other tablets.  Just download our app from the app source on your phone or tablet.  Click on Enroll Now and complete the form. 

To Get Started

 

 

Mobile Banking Frequently Asked Questions

Is Mobile Banking secure?

Mobile Banking employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts.

At a high level, Mobile Banking offers the following security safeguards:

  • Authentication
    Mobile Browser and Mobile App solution customers are authenticated for every interaction with Mobile Banking. Customers are authenticated by username and password.
  • Encryption
    128-bit encryption is used for all transactions within Mobile Banking.
  • Fraud
    Mobile Banking incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
  • Availability/Resilience
    Mobile Banking is protected against malicious attacks with software and server protection measures.

Is my personal or financial information stored on my phone?

No. Mobile Banking does not save any files with personal or financial information on your mobile device. That information stays strictly within Online Banking. Some phones (e.g. Blackberry, Android) have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.

Which accounts can I access using Mobile Banking?

You can access any account you have set up in online banking. Once enrolled, you can select which accounts you want to see on the first page for quicker access.

How current is the account and transaction information?

When you view your account balance, you see the current ledger balance. When you view transaction history, you see the most recently posted transactions. Pending (memo posted) transactions will be displayed but are not reflected in the balance. Look at the dates of the transactions.

Can I add more than one mobile phone?

Yes. You can enroll several mobile devices for Mobile Banking. Just download the app onto the new phone or tablet and log in using your same credentials.

What if my phone number changes?

If your mobile phone number changes, simply update your mobile phone number in the Mobile Banking section in Online Banking (computer).  Please also give us a call to update your information in our system.

What if I get a new phone? How do I get the links for Mobile Banking again?

Download the app onto your new device and log in using your same credentials. 

What if my phone is lost or stolen?

If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in the Mobile Banking section in Online Banking.

Which phones can I use for Mobile Banking?

Hundreds of models are supported including these major brands: iPhone, Samsung, LG, and Motorola.  If you have a specific question on a particular device, please contact us and we can review the most recent list of certified devices.

Which mobile service carriers support Mobile Banking?

Mobile Banking works on all major service carriers in the U.S: AT&T, Sprint, T-Mobile®, U.S. Cellular® and Verizon Wireless. Mobile Banking also works on a number of the smaller service carriers, including, but not limited to, Boost Mobile and Cricket Wireless.

I have a prepaid plan, can I use Mobile Banking?

Mobile Banking works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. Short codes. For example, T-Mobile prepaid does not support short codes.

Can I pay my bills via Mobile Banking?

Yes. Once you have initially set up Online Bill Pay in Online Banking (off a computer), you can pay your bills on the app.

Can I deposit checks using the Mobile Banking App?

Yes! Just enroll in Mobile Deposit Capture and we'll get you set up.  Then you can just click, click, deposit!

Can I set up Alerts from the Mobile App?

Once you have your initial information set up in Online Banking (from a computer), you can edit and add your Alerts in the Mobile App.

Can I use Touch ID or Face ID to log into Mobile Banking?

Yes - you have the option to allow Touch ID or Face ID log in on your device. 

Can I monitor or control my PremierBank Debit Card with an app?

PremierBank now has Card Secure, which is another app for your device that you can use to monitor or control certain aspects of your PremierBank Debit Card.  You need to have Online or Mobile Banking credentials to log in.  It will allow you to turn your card on and off, restrict certain transactions, and notify you of all your Debit Card transactions.

Wealth Management

If you do not currently have a user id and password or need to have your password reset, please call the Wealth Management Department at (920) 563-6616 x 3070

 

You should always consult with your tax advisor before making any decisions. Not FDIC insured, not insured by any government agency, no bank guarantee, may lose value.

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