Mobile Banking - PremierBank

Mobile Banking

PremierBank’s Mobile and Tablet Banking allows you to access your account information from just about anywhere!

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Mobile and Tablet Banking Enrollment

The first time you log into Online Banking from a computer, the system will ask you if you want to enroll in Mobile Banking.  You can choose Enroll Now, Ask Me Later, or Decline.  Click on Enroll Now.

If you choose Ask Me Later, the Online Banking system will ask you periodically if you want to enroll; if you choose Decline, the system will no longer ask you, but if at some point you want to enroll in Mobile Banking, simply go to Options within Online Banking and you can begin the enrollment process.

You will see the Terms and Conditions for Mobile Banking.  Please print a copy for your records.  Click on Accept

The next screen will offer the four different types of Mobile Banking Services:

Text Message

Send text commands to inquire about basic account balance and transaction history;

Mobile Browser

Banking that is similar in look to Online Banking.  View accounts, transaction history, and make transfers between your accounts.

Mobile App

Application for your iPhone, Blackberry or Android phone.  Easy to navigate screens and menus, similar to Mobile Browser.

Tablet App

Application for your iPad, Nook or Kindle, or other tablet.  Works very similarly to Mobile Banking.

You can choose more than one type of Mobile Banking Service, such as having both Text Message and Mobile Browser. 

You can now choose the accounts you would like to view using Mobile Banking.  You can also nickname the accounts which will allow you to identify the accounts in a text message.  The nickname needs to be all one word and can be numbers, letter or a combination of both.  For example, if you have two savings accounts, you could name one SAV1 and the other SAV2. 
You will now enter your mobile phone number.  You should have your mobile phone with you.  You’ll receive a text message with an activation code.  You need this activation code to continue. 

On your computer, enter the activation code you received on your phone and click on Activate.  Once your activation is successful:

  • For Text Message, you will receive a text message with your mobile banking short code and texting commands.
  • For Mobile Browser, you will receive a text message with a link to the mobile banking site.  Click and bookmark the mobile banking site’s unique link.
  • For Mobile App, you will receive a text message with a link to the app to download.

Mobile App Downloads

Mobile Banking Frequently Asked Questions

Is Mobile Banking secure?

Mobile Banking employs industry best practices with regards to security.  It has been assessed against industry security criteria by a number of independent system security experts.

At a high level, Mobile Banking offers the following security safeguards:

  • Authentication
    Mobile Browser and Mobile App solution customers are authenticated for every interaction with Mobile Banking.  Customers are authenticated by username and password.
  • Encryption
    128-bit encryption is used for all transactions within Mobile Banking.
  • Fraud
    Mobile Banking incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
    Availability/Resilience – Mobile Banking is protected against malicious attacks with software and server protection measures. 

Is my personal or financial information stored on my phone?

No.  Mobile Banking does not save any files with personal or financial information on your mobile device.  That information stays strictly within Online Banking.    Some phones (e.g. Blackberry, Android) have logo and branding files that are copied to the mobile device.  Those files do not contain any personally identifiable information.

Which accounts can I access using Mobile Banking?

You can access any account you have set up in online banking.  You select which accounts you want to access using Mobile Banking during the enrollment process.  You can add or delete accounts from Mobile Banking using Online Banking at any time.

How current is the account and transaction information?

When you view your account balance, you see the current ledger balance.  When you view transaction history, you see the most recently posted transactions.  Pending (memo posted) transactions will be displayed but are not reflected in the balance.  Look at the dates of the transactions.

Can I add more than one mobile phone?

Yes.  You can enroll several mobile devices for Mobile Banking.  To add a new phone, log on to Online Banking on your computer, click on Options, and go to the Mobile Banking section.  Click on Manage Devices, then under My Phones, click on Add New Phone. 

What if my phone number changes?

If your mobile phone number changes, simply update your mobile phone number in the Mobile
Banking section in Online Banking. 

What if I get a new phone but have the same phone number?  How do I get the links for Mobile Banking again?

Log into Online Banking on your computer and go to Options, then down to Mobile Banking and click on Manage Device.  From the My Phones page, you can choose to get a link to the Mobile Banking website (Browser) or to Download the app.  If you are not able to log into Online Banking, you can also call the bank and we can resend these to you.

What if my phone is lost or stolen?

If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique user name.  To prevent unauthorized access to your account, you can deactivate your phone in the Mobile Banking section in Online Banking. 

Which phones can I use for Mobile Banking?

Hundreds of models are supported including these major brands:  iPhone, Blackberry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, and Sony Ericsson.  Phones on a number of different operating systems are supported including, but not limited to Android, Blackberry, iOS, Symbian, Windows Mobile, Linux, Palm webOS, and Maemo.

Which mobile service carriers support Mobile Banking?

Mobile Banking works on all major service carriers in the U.S:  AT&T, Sprint, T-Mobile®, U.S. Cellular® and Verizon Wireless.  Mobile Banking also works on a number of the smaller service carriers, including, but not limited to, Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless and Virgin Mobile USA. 

I have a prepaid plan, can I use Mobile Banking?

Mobile Banking works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. Short codes.  For example, T-Mobile prepaid does not support short codes.

Are the keywords in Text Message case-sensitive?

No.  Whether you type BAL or bal, a response with your account balance information is sent to your mobile device.

Why are my results sent as multiple messages in Text Message Mobile Banking?

Text messages are limited to 160 characters.  If your account information exceeds the character limit your account information is sent in multiple messages – no more than five at a time.

When I click the link for the Mobile Banking website (for Mobile Browser) nothing happens.  What should I do?

Every mobile device and mobile network is different, so you may not be able to click on a link in a text message.  Try these troubleshooting tips:

  1. Open the text message and click the Send or Go button on your mobile device to access the website URL.  Then click the address to go directly to the website.
  2. Open the text message and write down your unique website URL.  Type the URL in your device’s web browser to go directly to the website.
  3. If you still can’t access the Mobile Banking website, contact your mobile service carrier.

How do I download Mobile Banking (Mobile App) to my iPhone?

During enrollment, you are sent a unique link to the App Stores (iPhone, Google or Amazon) where you can download the PremierBank app. 

When I click the link to download the Mobile Banking App nothing happens.  What should I do?

Every mobile device and mobile network is different, so you may not be able to download Mobile Banking App to your mobile device.  If you are having trouble, contact your mobile service carrier to make sure your mobile device supports application download.

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